Privacy Policy

Last Updated: January 2026

Effective Date: January 1, 2026

1. Introduction

Jendovis Solutions Inc. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our document management services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. Your continued use of our website and services signifies your acceptance of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

  • Register an account or create a profile
  • Request our services or contact us
  • Fill out forms or surveys
  • Upload documents or files
  • Make payments or complete transactions
  • Subscribe to newsletters or communications

This information may include: name, email address, phone number, company name, billing address, shipping address, payment information, and any other information you choose to provide.

2.2 Information Collected Automatically

When you access our website or services, we may automatically collect certain information:

  • Device information (type, operating system, browser type)
  • IP address and location data
  • Pages visited and time spent on pages
  • Referring/exit pages and links clicked
  • Search queries and interaction patterns
  • Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources including payment processors, analytics providers, marketing partners, and publicly available sources. We use this information to enhance our services and verify information you provide.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: Providing, maintaining, and improving our document management services
  • Communication: Responding to inquiries, sending service updates, and providing customer support
  • Marketing: Sending promotional materials, newsletters, and information about new features (with your consent)
  • Billing: Processing payments and managing your account
  • Analytics: Understanding how our services are used to optimize performance
  • Legal Compliance: Fulfilling legal obligations and protecting our rights
  • Security: Detecting and preventing fraud, abuse, and security incidents
  • Personalization: Tailoring content and services to your preferences

4. Legal Basis for Processing

Under GDPR and Canadian privacy law, we process your personal information based on the following legal grounds:

  • Your explicit consent
  • Contractual necessity (to provide services you request)
  • Legal obligation
  • Our legitimate interests
  • Protection of vital interests

5. How We Protect Your Information

Jendovis Solutions Inc. implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These safeguards include:

  • SSL/TLS encryption for data in transit
  • Encryption at rest for stored documents
  • Access controls and authentication mechanisms
  • Regular security assessments and updates
  • Confidentiality agreements with employees and partners
  • Incident response procedures

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Sharing Your Information

6.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including payment processors, hosting providers, analytics services, and customer support platforms. These providers are contractually obligated to use your information only as necessary to provide services and maintain the confidentiality and security of your data.

6.2 Legal Requirements

We may disclose your information when required by law or when we believe in good faith that such disclosure is necessary to comply with legal obligations, enforce our agreements, protect our rights or the rights of others, or respond to lawful government requests.

6.3 Business Transfers

If Jendovis Solutions Inc. is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

6.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so. You can withdraw this consent at any time by contacting us.

6.5 Aggregate Information

We may share aggregated, de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, and other purposes.

7. Your Privacy Rights

7.1 GDPR Rights (EU Residents)

If you are located in the European Union, you have the following rights under GDPR:

  • Right to Access: Obtain a copy of your personal information
  • Right to Rectification: Correct inaccurate or incomplete information
  • Right to Erasure: Request deletion of your information ("right to be forgotten")
  • Right to Restrict Processing: Limit how we use your information
  • Right to Data Portability: Receive your information in a structured format
  • Right to Object: Oppose certain processing activities
  • Right to Lodge a Complaint: File a complaint with your local data protection authority

7.2 Canadian Privacy Rights

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy legislation, Canadian residents have the right to:

  • Know what personal information we hold about you
  • Request access to and correction of your information
  • Understand how your information is used
  • Request deletion of your information (subject to legal requirements)
  • Withdraw consent to processing

7.3 Exercising Your Rights

To exercise any of these rights, please contact us at the details provided below. We will respond to your request within the timeframes required by applicable law (typically 30 days for GDPR and 30-60 days for Canadian law). We may require you to verify your identity before processing your request.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us recognize you and remember your preferences. Types of cookies we use include:

  • Essential Cookies: Necessary for website functionality
  • Analytical Cookies: Help us understand how users interact with our site
  • Marketing Cookies: Enable personalized advertising
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our services.

9. Third-Party Links

Our website may contain links to third-party websites and services that are not operated by Jendovis Solutions Inc. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. The retention period depends on the context of the processing and our legal obligations. For example:

  • Account information is retained while your account is active and for a period thereafter
  • Transaction information is retained for accounting and legal compliance purposes
  • Marketing information is retained until you unsubscribe

Upon request, we will delete your information unless we are required to retain it for legal or legitimate business purposes.

11. International Data Transfers

Jendovis Solutions Inc. is based in Canada. Your information may be transferred to, stored in, and processed in Canada or other countries where we operate. These countries may have data protection laws that differ from those in your country of residence. By using our services, you consent to the transfer of your information to countries outside your country of residence, including Canada, which may not provide the same level of data protection as your home country.

For transfers to countries outside the EEA, we implement appropriate safeguards including Standard Contractual Clauses and other mechanisms permitted under GDPR.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

13. Data Breach Notification

In the event of a data breach that poses a risk to your privacy or security, we will notify you without undue delay in accordance with applicable laws. Notification will be provided by email, phone, or through our website. We will also notify relevant regulatory authorities as required by law.

14. Marketing Communications

We may send you marketing communications about our services, products, promotions, and updates. You can opt out of these communications at any time by:

  • Clicking the unsubscribe link in our emails
  • Updating your preferences in your account settings
  • Contacting us directly

Note that even if you unsubscribe from marketing communications, we will still send you transactional emails related to your account and services.

15. Do Not Track

Some browsers include a "Do Not Track" feature. Currently, there is no industry standard for recognizing DNT signals. Jendovis Solutions Inc. does not currently respond to DNT signals, but we provide you with various privacy choices as described in this policy.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, if required, by other means such as email. Your continued use of our services following the posting of revised Privacy Policy means you accept and agree to the changes.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:

Jendovis Solutions Inc.
10180 101 St NW
Edmonton, AB T5J 3S4
Canada

Email: info@jendovis.shop

Phone: +1 780 423 7741

Company Registration:
VAT: 739401865 RT 0001

We will respond to your inquiry within 30 days. If you are not satisfied with ourresponse, you have the right to lodge a complaint with your local data protection authority.

18. Data Protection Officer

Jendovis Solutions Inc. has appointed a Data Protection Officer (DPO) to oversee our privacy practices and ensure compliance with applicable data protection laws. You may contact our DPO at:

Email: privacy@jendovis.shop

19. Regulatory Authority Contacts

If you wish to lodge a complaint regarding our privacy practices, you may contact the relevant data protection authority:

  • European Union: Your local data protection authority or the European Data Protection Board (EDPB)
  • Canada: Office of the Privacy Commissioner of Canada (OPC) - www.priv.gc.ca
  • Alberta: Information and Privacy Commissioner of Alberta (OIPC) - www.oipc.ab.ca

20. Your California Privacy Rights (CCPA)

While we are based in Canada, if you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (CCPA). Under CCPA, you have the right to:

  • Know what personal information is collected, used, shared, or sold
  • Delete personal information collected from you
  • Opt-out of the sale or sharing of your personal information
  • Non-discrimination for exercising your CCPA rights

We do not sell or share personal information as defined under CCPA. To exercise your California privacy rights, please contact us using the information provided above.

21. Accessibility

We are committed to ensuring this Privacy Policy is accessible to all individuals. If you experience difficulty accessing this policy due to a disability, please contact us and we will provide it in an alternative format.

22. Additional Information for Specific Jurisdictions

22.1 British Columbia and Alberta Residents

Under the Personal Information Protection Act (PIPA) in British Columbia and Alberta, you have the right to request access to and correction of your personal information. Contact our Privacy Officer using the details provided above.

22.2 Quebec Residents

Under Quebec's Law 25 (amendments to Law 101), Quebec residents have specific rights regarding personal information. We comply with these requirements and encourage Quebec residents to contact us if they have questions about their personal information.

23. Legitimate Interests Assessment

Where we rely on legitimate interests as our legal basis for processing, we have conducted a Legitimate Interests Assessment (LIA) to ensure our processing is proportionate and necessary. These assessments are available upon request.

24. Processing Activities Summary

Below is a summary of our main processing activities:

Purpose Data Type Legal Basis
Service Delivery Account information, documents, usage data Contract
Marketing Email, contact information Consent
Analytics Device info, usage patterns, IP address Legitimate Interest
Legal Compliance All personal information Legal Obligation
Security & Fraud Prevention All personal information Legitimate Interest

25. Automated Decision Making

We do not use your personal information for automated decision-making that produces legal or similarly significant effects on you. If we implement such processing in the future, we will provide appropriate information and safeguards.

26. Profiling

We may engage in profiling to analyze your preferences and improve our services. Profiling activities are based on information you provide or data collected through your use of our services. You have the right to object to profiling that produces legal or similarly significant effects. Contact us to exercise this right.

27. Backup and Disaster Recovery

Your personal information may be included in our backup systems and disaster recovery procedures to ensure business continuity and protect against data loss. These backups are retained in accordance with our data retention policy and security standards.

28. Certification and Compliance

Jendovis Solutions Inc. is committed to maintaining high standards of data protection. We comply with applicable privacy laws including:

  • General Data Protection Regulation (GDPR)
  • Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Personal Information Protection Act (PIPA)
  • Quebec Law 25 and Quebec Law 64
  • California Consumer Privacy Act (CCPA)

29. Glossary of Terms

Personal Information: Any information relating to an identified or identifiable natural person.

Processing: Any operation performed on personal information, such as collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, transmission, or deletion.

Controller: The entity (Jendovis Solutions Inc.) that determines the purposes and means of processing personal information.

Processor: A natural or legal person who processes personal information on behalf of the controller.

Data Subject: The individual to whom personal information relates.

Legitimate Interest: Our interest in processing personal information for purposes necessary for our business operations.

Consent: Clear affirmative action indicating agreement to processing of personal information.

30. Acknowledgment

By accessing and using Jendovis Solutions Inc.'s website and services, you acknowledge that you have read this Privacy Policy, understand our privacy practices, and consent to our collection, use, and processing of your personal information as described. If you do not agree with any part of this policy, please discontinue use of our services immediately.

Document Reference: Jendovis Solutions Inc. Privacy Policy v1.0
Effective Date: January 1, 2026
Last Reviewed: January 2026
Next Review Date: January 2027

Disclaimer: The information on this website is for general informational purposes only and does not constitute legal advice. Jendovis Solutions Inc. does not establish a solicitor-client relationship through this website. For legal advice specific to your situation, please consult a qualified solicitor.
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